Returns & Refunds

In the very rare event that your Ladybugs product does arrive damaged or isn’t right, please take a pic and get in touch with us within 2 days of purchase so we can resolve the issue for you! 

Proof of purchase such as a Packing Slip or bank statement showing transaction. Commercial: Tax Invoice or Consignment Note is required.

Once we have assessed the situation we will repair, replace or refund the item and shipping fees at our discretion as per the Consumer Guarantees Act. Unfortunately are unable to accept returns or refunds on a change-of-mind basis.

If there is a fault with your item then please contact us as soon as you discover the fault so that we may assess the situation.

Email: jeneene@ladybugs.co.nz

Phone 021 752263

Free pick up if you arrange collection of your parcel via our Customer Service team.  Should you return via a different courier, the cost will not be reimbursed and we will not be liable for the parcels journey. We suggest you obtain a tracking number for your own security purposes.

Refunds can only be made back to the bank/credit card that was used for the original purchase. Approved refunds will be processed within 5 business days of confirmation. 

Given the live nature of plants, we do not offer refunds on plants unless they are damaged in transit. Please choose carefully, and understand that every plant is unique, meaning it will not be exactly as imagined. At Ladybugs, we do our best to sell beautiful, quality plants and give accurate details of pot size.   Images are representative and product may not be exactly as pictured. Please note that sale items are sold as is, and cannot be returned.  

Please do not return an item to us unless you have discussed with us first by either email or phone.